Returns Policy

Pieces physically purchased in store

We offer an exchange or a credit note for any piece purchased at White Chalk Gallery, 5 Old Swan Yard, Devizes within 28 days of the purchase except earrings.

Earrings cannot be returned for hygiene reasons. Unless you have statutory rights to reject the goods, items made to a customer’s specification or personalised goods are non returnable.

Pieces purchased via our online shop

If, for any reason, you are not happy with your online purchase please contact us within 14 days of receiving the goods. To return any items you must contact us in writing by sending an email to whitechalkgallery@gmail.com. 

We will only accept the return of item/s if they are in unused condition, in the original undamaged packaging or packaging of the same quality. You are responsible for the shipping to the gallery. All artwork is sent back at your own risk. We would recommend using Special delivery as the parcel is not our responsibility until we sign for it. 

Earrings cannot be returned for hygiene reasons. Unless you have statutory rights to reject the goods, items made to a customer’s specification or personalised goods are non returnable.

Packaging & Breakages

We wrap each item very carefully. We endeavour to reuse and recycle packaging materials wherever possible.

In the unlikely event that your order does arrive damaged or has a fault, please email us at whitechalkgallery@gmail.com immediately, so that we can arrange an exchange. Please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods, otherwise we cannot be held responsible for damage that has occurred.